£32,000 - £38,000 depending on experience and building capacity
The Building Manager is responsible for all aspects of running an efficient, safe, and profitable building whilst focusing on the company's key objective of providing exceptional customer service for new clients and our members. You are responsible for the day-to-day management of your team within the building, ensuring that ongoing support and training is delivered to enable each team member to maximise their individual potential and exceed your members journey.
We currently have Building Manager vacancies in London, we are currently recruiting for the following sites
- Wardour
- Eastside
- Stratford Place
- One Canada Square
- Stephen Street
- Green Park
What you can expect as our Building Manager
- Creating an exceptional building environment each and every day that supports members personal and professional needs
- Support member connections through meaningful events and genuine worthwhile introductions; instilling a sense of community within the building and among the wider TOG community.
- Ensure your building is staffed appropriately at all levels, managing annual leave as one team
- Reinforce great behaviour that falls in line with the expectations of our core competencies, using these as a gauge for succession planning and training your team to grow their careers within TOG.
- Accountable for end-to-end member experience at building level ensuring building teams are always exceeding in member experience service expectations.
- Work in partnership with the Portfolio Manager and support with new business viewings and walk ins as and when needed, attend renewal meetings with or to assist in the absence of the Portfolio Manager.
- Responsible for achieving your building mystery shop and member survey expectations, implementing action plans to achieve objectives set in collaboration with your district manager
- On site team management including arranging daily plans and schedules, overseeing opening, and closing procedures, conducting morning meetings and monthly team meetings.
- Action the complete PO system (including raising, sending, and receipting POs in a timely manner), submitting and approving recharges prior to the monthly deadline, petty cash card management and submitting overtime forms.
- provide documentation (Licence agreements and direct debit forms, when appropriate), accurate information and detailed correspondence surrounding invoicing and billing
- Arrange client alterations when required using the Freshdesk platform and ensuring correct information is supplied to both the alterations team and the client using the client sign off form.
- Ensure that the statutory and company Health and Safety standards and obligations are adhered to.
- Manage adherence to the building security measures including safe storage of access keys and cards, cancelling lost/old access cards, checking access control doors, building walks as part of the closing procedure
We'd love to hear from you if you've got
- Line management and resourcing
- Financial awareness, cost effective building management, billing and invoicing
- MS Office, in particular Word and Excel
- Service Industry/customer facing experience
- Health and Safety Regulations knowledge to building standards level
- Minimum of 5 GCSEs at A-C/8-4 grade or equivalent
- Extensive member facing engagement and customer service
- Previous exposure to HR process adherence and people management
- Sets stretching and motivating goals for their team
- Champion's Teamwork and collaboration with team and wider business
- Thinks outside the box to retain members and support their growth
- Monitors impact of new initiatives and turns frustrations into opportunities
- Thinks through end-to-end processes to enable successful execution
- Is self-aware and able to develop the future leaders
Guidant Global is acting as an Employment Agency on behalf of The Office Group in relation to this vacancy.
