Reports to Internal Resource Manager
Role Purpose
Working on our LV, HV and EHV network, you will safely construct, maintain and repair the electrical distribution network, connecting new supplies, diversion and alterations to locating and repairing faults in line with policy and standards, to meet and exceed customer and regulator expectations.
Key Account-abilities
1. Safety, Health & Environment
* Responsible for helping to continuously deliver safe outcomes for colleagues, customers and the environment
* Demonstrate safety as the number one value by considering it throughout every aspect of work, delivering resource assignment and work in the safest possible manner
* Actively promote the use of the SSE Licence
2. Customer Service
* Deliver a customer-led productivity and performance culture for all staff within the region to achieve our business targets
* Work to support the values and goals of the organisation putting the needs of customers at the forefront of what we do
* Represent the company and be flexible and adaptable in the face of customer's needs
3. Operational Responsibility
* Working on our network, carrying out jointing and cabling / excavation activities to construct and repair electrical plant and equipment
* Completion of work to the correct specification, with the delivery of all work to time and guaranteed service levels
* Protect the environment and surrounding work areas to ensure the Company's reputation is safeguarded
* Return the relevant regulatory data and subsequent drawings or asset data forms
* Demonstrate high standards by making and keeping commitments to customers and colleagues and strive to support and change our business through improvement
* Ensure that all jobs are delivered to timescale and according to company standards
* Ensure you proactively engage with the work planning and scheduling tool to record activities during the working day
* To carry out risk assessments and maintain safe working practices at all times
* Efficient and effective operation of all plant and equipment under your direct control
4. Efficiency
* Escalating any gaps in your programme to ensure full utilisation
* Be responsible for all Company issued equipment, maintaining compliance with calibration and ensuring security
* Ensure all opportunities to improve efficiency and value are communicated and acted upon
* To deliver all work to agreed productivity levels
* Drive improvements to our business outputs through innovative thinking
5. Standby and Storm Cover
* Respond to emergency events including severe weather as required supporting team members to be available to respond as appropriate to their role as defined by their contract
* Participate in the regional standby rota ensuring that you undertake standby as required, ensuring adequate cover is arranged for those that cannot be undertaken
Key Contacts
Typical Reason for Contact Type of Contact Job Title of Contact Frequency
Receive work instructions / provide technical information / receive technical advice Electronic / Telephone / Face to Face IRM / Project Manager / Technical Delivery Engineer / Real Time Coordinator Daily / Weekly
Give work instruction / supervise working progress / co-ordinate work activities Electronic / Telephone / Face to Face Crafts-person / Operatives / Contractor / Apprentices / Trainees Daily / Weekly
Obtain or provide information / obtain land consent for access / respond to on-site and customer / external third party enquiries Telephone / Face to Face Customer / Domestic Client / Land Owner / Site Manager Daily / Weekly
Obtain or provide information / co-ordinate work activities Telephone / Face to Face Site Manager / Land Owner Daily / Weekly
Register activities against work programme Electronic / Telephone IRM / Project Engineer / Scheduler Daily
Provide updates on fault progress Electronic / Telephone Network Integrity Manager / Control Engineer / Real Time Coordinator As required
KNOWLEDGE, SKILLS AND EXPERIENCE
Business Knowledge
* Appreciation of other business functions and their relationship with own responsibilities
* Basic understanding of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period
* Understanding of relevant guaranteed and overall standards to support customer service strategies
* Understanding of local business plan derived from regulatory price control submission
* Appreciation of key data on productivity / utilisation / unit cost
* Awareness of key stakeholders and customers for electricity distribution
Essential Functional / Technical Skills
* City & Guilds 2339
* Energy & Utility Skills Register (EUSR)
* New Roads & Streetworks Act (NRSWA)
* Operational Safety Rules
* Operational Authorisations
Personal Attributes
* Organised
* Attention to detail
* Seeks opportunity for improvement
* Team Working
IMPACT
Job Titles of Staff Managed by Jobholder No. of Staff Direct/Indirect
Fitter / Lines-person / Operative / Contractors (working party) Up to 5 Indirect
Key Financial Measures
* On time delivery
* Customer Interruption statistics
* Customer Minutes Lost statistics
Key Projects / Activities Managed
* Supervision of an operational working party
* Restoration of unplanned interruptions outside of normal working hours
DECISION MAKING AUTHORITY
The Most Important Decisions Typically Expected to be Taken by the Job Holder
* Ensure all work is risk assessed in line with Company standards and carried out safely or not at all
* Decide whether a customer sign of dissatisfaction has been resolved or should be escalated
* Operational decisions during fault location and repair to ensure safety and minimise customer minutes lost and customer inconvenience in a cost effective and responsive way
The Most Important Recommendations Expected to be Made for Others to Decide on
* Suggest potential improvements in working practices to Internal Resource Manager
* Suggest potential methods for resolution of customer dissatisfaction
* Recommendation on resource, plant and materials during emergency works to Network Integrity Manager
Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
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