Client Services Manager

Client Services Manager

Location: Dublin

The Role

The role of Client Services Manager involves being fully dedicated and embedded within the client account, providing expert service delivery for one of our prestigious clients. You will drive the successful fulfilment of all contractual commitments in adherence to agreed Key Performance Indicators. We are looking for a dedicated individual to grow into the role as the Irish Business expands. The ideal candidate will offer in-country sales support for the sales team, manage one large client, and serve as the Irish point of contact for several other customers.

Key Responsibilities

• To proactively build collaborative, strategic & productive business relationships within your assigned client programme
• To develop and support tenders and proposals as appropriate in response to Client / Client Solutions team requests
• Identifying, attending, and participating in networking events as required
• To work effectively, efficiently, and collaboratively with the delivery team to ensure fulfilment and service delivery is achieved as per contractual obligations with our customers
• Management and control of quality and compliance requirements
• Development of best practice and knowledge share across the business network
• Drive fulfilment and adherence to all contractually committed elements of the account in conjunction with the service delivery team
• Proactively builds strong collaborative relationships with Client Services Directors, Head of Client Services

What we're looking for

• Proven experience in MSP and/or staffing.
• Experience leading a team within an account/customer environment.
• Strong track record of customer engagement, delivery, and growth.
• Proficiency in P&L management.
• Experience supporting QBRs and managing financial performance.

Why should you join #TeamGuidant

At Guidant Global, we're on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day. At Guidant Global, we're people-centric to our core.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.