Client Services Manager

Job Title: Client Services Manager
Location: Paris, France

The Role:

We are seeking a dedicated and experienced Client Services Manager to join a global team and help establish a team in Paris, France. The CSM will be fully embedded within the client account, providing expert service delivery to Guidant Global customers. This role is crucial in driving successful fulfilment of all contractual commitments in adherence with agreed SLA's and KPI's. This Client Services Manager is a critical hire for a new programme, they will be our in country SME (Subject Matter Expert) as well as contributing ideas to support growth opportunities into a wider multi-country global MSP programme.

Key Responsibilities:

• Service Delivery: Ensure consistent delivery of high-quality recruitment and worker engagement experiences. Manage client needs and requirements efficiently, adhering to contractual and legal obligations.
• Relationship Management: Build and maintain strategic and productive business relationships within the assigned client programme. Attend local in-country review meetings and networking events as required.
• Operational Management: Oversee all aspects of operational management, including recruitment vacancies, quality and compliance requirements, and best practice development.
• Financial Control: Support budgetary management through monthly monitoring and analysis of the P&L against budget and forecast. Contribute to financial planning and monthly re-forecasting.
• Leadership: Act as an influential leader and ambassador for the company, upholding our values and guiding principles. Inspire and motivate the team to deliver on account strategy.

About You:

• Proven experience in MSP and/or staffing.
• Experience leading a team within an account/customer environment.
• Strong track record of customer engagement, delivery, and growth.
• Proficiency in P&L management and a strong understanding of French legislation.
• Experience supporting QBRs and managing financial performance.
• Fluency in English and French, both written and verbal.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.