Clinical Support Administrator

Client facing role, with the ability to converse with employees at all levels, across Airbus UK.

• Accountable for ensuring all Occupational Health communications are actioned appropriately, seek professional advice (where needed), ensuring follow on actions are implemented in a timely manner.
• To maintain the Occupational Health Diary, confidential medical records and scanning of documentation. Be able to adhere to GDPR and medical confidentiality standards autonomously.
• Working closely with the clinical team to ensure the smooth running of the multiple department clinics, with the ability to prioritise actions to meet customer & stakeholders expectations.
• Interpret and appropriately action clinical instruction sheets. Thus allowing clinical team to facilitate the maximum use of Occupational Health resource to ensure appropriate follow up appointments, referrals and treatment.
• Proactively monitoring and updating required actions, enabling the Clinical Team to have the maximum information available to make informative decisions to support both employee and the business.
• Prepare physician's case files with appropriate and relevant data using knowledge of clinical protocols.
• Facilitates appointments flow, action appropriate steps for any delays, with regular communication with employees, clinical staff and chief of positions (managers).

Skills

• Due to the nature of the department dealing with sensitive information daily, confidentiality is of the utmost importance.
• It is essential that you have previous experience of an office environment, work well as part of a team, and you are flexible, adaptable, proactive and customer focused.
• You must have a working knowledge of all Microsoft Computer applications including Google Suite, Word, and Excel.
• You will need to have the ability to multi-skill, prioritise tasks, use your initiative and work to tight deadlines.
• Communication skills are essential, including the ability to deal with customers at all levels which could be face to face, via telephone or email.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.