Complaints Handler

Complaint Handler

Liverpool
up to £24,000
Permanent, 35 hours per week (Monday - Friday)
Hours are between 8am - 6pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, we are looking for a driven Complaints Handler to join our Complaints department at our in Liverpool.

You should have a knack for delivering excellent communications. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Our Complaints Handler will play a vital function to the business - through our multichannel strategy, you will conduct end-to-end complaint investigations regarding our Life, Pensions and Investment products, and you will be responsible for maintaining, guiding and improving our quality standards and products.

Key Accountabilities

• Reporting to the Complaints Team Manager;
• Carrying out end-to-end investigations on our product complaints;
• Resolve complaints in compliance with business regulations and guidelines;
• Ensuring cases are treated with fairness and accuracy;
• Provide feedback and recommendations to improve our servicing teams;
• Ensuring our customers are kept informed of their complaint's progress.

About You

• Strong Customer Focus ensuring we always do the right thing for the customer
• Understanding of the financial services industry (desirable)
• GCSE Grade C or above to include Maths and English or equivalent
• Good written communications skills
• Confident professional telephone manner
• Good IT skills including word and excel
• Good time keeping
• Self-Motivated
• Ability to work under pressure

The Location

• City centre location
• Great transport links
• Breakfast and lunch are served from the 101 Restaurant on the 7th floor

Benefits

• Discretionary annual bonus (up to 5%)
• Company pension scheme membership
• 23 days holidays + 8 bank holidays
• Holiday allowance rising with promotion
• Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
• 24/7 access to a wide range of books
• Receive a wide range of retail discount shopping schemes
• Access to our client's Confidential Helpline is available to be used by you and your family

Don't miss this highly competitive opportunity, apply today.

REF: 5689781

Guidant is acting as an Employment Agency in relation to this vacancy.