Counselor - Enroll/Elig

Location United States of America
Job Type Contract
Salary Negotiable
Reference JN -112024-2557_1731003611

Position Title: Counselor - Enrollment/Eligibility
Location: 100% Remote WFH
Training Schedule: Monday - Friday, 8:00 am - 5:00 pm CST, 23 days (on-camera training; cameras provided by Maximus)
Work Schedule: Monday - Friday, 8:00 am - 4:30 pm CST
Equipment : BYOD (Bring your own device)

Overview:
Supporting Arkansas Department of Human Services (DHS) with ongoing eligibility tasks in the ARIES system to manage backlogs and new requests. Cases are handled on a first-in, first-out basis. Escalated cases are referred to DHS for further review.

Qualifications:

  • Education:High school diploma, GED, or equivalent.
  • Experience:1-3 years in a relevant field, preferably with social services programs.
  • Skills:
  • Proficient data entry with a minimum of 40 keystrokes/minute.
  • Strong interpersonal and communication skills (verbal and written).
  • Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
  • Proficiency in Microsoft Office Suite (Word, Excel).
  • Attention to detail and strong organizational skills.

Key Responsibilities:

  • Review and process healthcare benefit enrollment applications and forms for Arkansas DHS.
  • Verify documents through the DOH eDatabases.
  • Evaluate applications and determine eligibility next steps.
  • Process a minimum of 10 cases daily, maintaining a quality control rate of 90%.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.