Counselor - Enroll/Elig

Position Title: Counselor - Enrollment/Eligibility
Location: 100% Remote WFH
Training Schedule: Monday - Friday, 8:00 am - 5:00 pm CST, 23 days (on-camera training; cameras provided by Maximus)
Work Schedule: Monday - Friday, 8:00 am - 4:30 pm CST
Equipment : BYOD (Bring your own device)

Overview:
Supporting Arkansas Department of Human Services (DHS) with ongoing eligibility tasks in the ARIES system to manage backlogs and new requests. Cases are handled on a first-in, first-out basis. Escalated cases are referred to DHS for further review.

Qualifications:

• Education:High school diploma, GED, or equivalent.
• Experience:1-3 years in a relevant field, preferably with social services programs.
• Skills:
• Proficient data entry with a minimum of 40 keystrokes/minute.
• Strong interpersonal and communication skills (verbal and written).
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Attention to detail and strong organizational skills.

Key Responsibilities:

• Review and process healthcare benefit enrollment applications and forms for Arkansas DHS.
• Verify documents through the DOH eDatabases.
• Evaluate applications and determine eligibility next steps.
• Process a minimum of 10 cases daily, maintaining a quality control rate of 90%.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.