Credit Controller

Reporting to the Head of Credit Control, the post holder will be responsible for the collection of Research, General and NHS debts (excluding tuition fees, residence) and reducing to a minimum the Colleges exposure to bad debts.

Scope, duties and responsibilities

Responsibility for the debt collection of the General, NHS and Research sales ledger (each area has a large volume of customer accounts and transactions), reconciling accounts and ensuring that cash and credit notes are allocated and matched as appropriate.
Coding income on daily basis.
Posting receipts to the sales ledger. Prepare file for cash posting and upload receipts to the financial system when required.
Regular preparation and dispatch of statements and dunning letters to debtors.
Chasing overdue accounts by telephone, e-mail and letter.
Receiving enquires from debtors by telephone, e-mail, letter and following up those enquiries in a timely manner.
Processing adjustments (clearly identified by our departments, own observation, and line management) to the sales ledgers as required.
To utilise Microsoft Excel, Word, EDRM, Remedy ticketing system and the Oracle Financials Accounts Receivables and Advanced Collection modules and to use these to report and collect outstanding debts and to prioritise debt chasing activity.
Maintain and update the Advanced Collections Customer account and transactions notes.
Liaising with our departments and external organisations as required.
Organising and filing all supporting documentation and correspondence electronically and load relevant documents to EDRM
Advising the Head of Credit Control of Potential bad debts, and bad debts to be written off.
Advising the Head of Credit Control as necessary of debts which may need the use of debt collection agencies/solicitors.
Reporting weekly and monthly to the Head of Credit Control on the status of the debts. Provide regular updates as required.
Conduct credit checks on new customers and set up new customers on Myfinance as required
Raise Profile payment invoices for the Research Councils following receipt of payments as required.
Input journals and Internal Departmental Transfers onto the Financial System
Read and interpret contracts and documentation supporting debt in order to take necessary actions
Liaise with internal and external stake holders regarding queries, abatements and any other issues that might arise.
Prepare year end expenditure versus receipts (Annual Statements) reports for major sponsors
Arrange supporting documentation for customer queries (final scientific reports, copies of purchase orders, invoices, etc.)
Banking cheque receipts when required
Reconciling the Imprest accounts on monthly basis
Any other duties which may be required from time to time by the Head of Credit Control, Credit Control Supervisor, Director of Financial Services, Director of Research Services.

Key Contacts

(Job Titles of main external & internal contacts) Internal * Head of Credit Control & Credit Control Supervisor * Our finance team including faculties * Key non-finance stakeholders including Heads of Functions, Functional Directors and teams * Internal auditors External * Customers * Statutory and local authorities (when required) * External auditors

Skills, experiences, qualifications and competencies

* Educated to A-Level standard Skills
* Good communication (verbal and written) and inter-personal skills
* Methodical approach to work and ability to follow standardised policies and processes
* Proficient in Microsoft Office applications Experience
* Credit Control experience in a similar role
* Good working knowledge of Oracle Financial Applications (Preferable)
* Experience of working in a Customer Service environment (Preferable)
* Attention to detail
* Proactivity and high energy
* Strong customer service ethos Ideal
* Previous experience in the Public sector / University highly desirable.
* Previous use of EDRM (Electronic Document Management System)
* Previous use of Remedy- ticket system.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.