CSR3-CallCenter

Location Virginia
Job Type Contract
Salary Negotiable
Reference JN -082024-1909_1724431140
Duration 6 Months
Work Type Fully remote

MAXIMUS SOA VT HIX

Project Overview: Maximus is providing enrollment broker support for state Medicaid and Medicare open enrollment window and longer-term enrollment broker support.

Location: Remote / Work from home / Contiguous United States

Equipment: Bring Your Own Device (BYOD) per provided specs plus camera

Recruiting: The Agencies supporting the project are expected to conduct a thorough screening and interview process with each candidate to include work at home and BYOD requirements are met. Candidates should be considered suitable based on their work history and supplier interview.

Background Check Requirement: Orange Tree Package 1 - Maximus Standard Package - No Drug Test.

MedScan (OIG/GSA) must be clear to start.

International Checks must be preapproved.

CSR 3 Job Description

Essential Duties and Responsibilities:
CSRs will be handling inbound calls to CSC for the state of Vermonts Medicaid program. Below are some of the examples of calls that are handled by customer service.

* Medicaid- Enrollments, Terminations, ID Cards.
* QHP- (Market Place Plans)- Enrollments, Terminations.
* Medicare- Reporting and Coding

Minimum Requirements:
* High School diploma with 1-3 years of experience.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.