Salary up to £23,032 dependent on experience
Permanent, 40 hours per week Monday- Friday
Our client is currently growing their customer service team and are looking for dedicated Customer Experience Partners to develop and join their operational front-line team while working on some of the most well-known brands in the life, pensions and insurance industry.
As their Customer Experience Partner, you'll focus on providing exceptional customer service and relationship building skills to deliver great customer outcomes, while also initiating improvement opportunities across our processes. You will receive extensive training through a programme designed to help you feel confident with product knowledge and make an impact within your role.
What you can expect to do:
- Take full ownership over customer journey successes to ensure a strong end-to-end service success delivery model is attained
- Use higher order customer service skills such as empathy, active listening and problem solving when interacting with customers
- Demonstrate appropriate actions to support the delivery of great customer success journey outcomes
- Take proactive self-driven steps to fully understand and use various digital technologies
- Instigate, support and drive through opportunities to improve efficiency of processes
- Strictly observe and adhere contractual and legal obligations at all times
What we're looking for:
- Minimum 1-year experience within a customer service facing environment
- Qualified to GCSE standard or equivalent (including a minimum of Grade 4 Standard Pass or above in Maths and English)
- A confident, friendly and professional telephone manner with strong computer, written and verbal skills
- Demonstrate a helpful, can-do customer-focused outlook, with the ability to work under pressure
- Self-motivated, a keen eye for detail, and have an ability to stay calm under pressure and in uncertainty
- A proven track record of being strong team player within a customer facing environment
Don't miss this competitive opportunity, apply today!
Guidant Global is acting as an Employment Agency in relation to this vacancy.
