Join Innovation, Move the Globe
Leading A New World of Life and Pensions Services
Customer Service Administrator- Remote Based
Salary: £21383 to £26279 depending on experience
Start date: 8th November
Permanent, 37.5hours per week (Monday - Friday)
Hours are between 8am - 6pm (No Shift Rota)
Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Administrators to join their Back Office team in Reading.
Our Customer Service Administrators are crucial to providing excellent service to the customers of our clients. To ensure you are fully equipped with all the necessary skills, you will receive extensive training through a programme designed to help you feel confident with product knowledge and make an impact within your role.
Key Accountabilities
- Communicate clearly with customers (including vulnerable customers and complainants) both verbally and in writing to understand and respond appropriately to their needs.
- Work accurately and efficiently to achieve quality standards and to ensure customers receive correct and timely information and to support the delivery of SLAs and other delivery metrics, including customer feedback metrics. This may include making risk-based decisions that support the delivery of good customer outcomes.
- Instigate, support and drive through opportunities to improve efficiency of processes, the customer experience and service delivery and to remove failure demand and waste and to drive First Point Resolution.
- Focus on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands.
- Demonstrate behaviours which support the delivery of great customer outcomes through the effective management of Conduct Risk, identifying and raising emerging risks as appropriate.
- Observe contractual and legal obligations by adhering at all times to Diligenta's corporate policies, procedures and guidelines. This includes, but is not limited to, Data Protection, Information Security, Anti-Financial Crime and other Compliance related Policies.
- Achieve individual, team and department SLAs/KPIs and other measures or obligations that support the effective delivery of service including customer outcome measures and any other customer or client centric measures.
- Manage own workload to ensure personal and team targets are met.
About You
- Minimum of 5 GCSE'S (or equivalent), to include English and Maths
- Minimum 1 year within a relevant call-based role or 2-year experience within a customer-facing environment (i.e. retail, hospitality, etc.)
- A confident, friendly and professional telephone manner with strong written and verbal skills
- Proficient and confident in the use of basic telephonic systems, computer systems and technology
- An ability to assimilate new information quickly and be flexible and adaptable to change
- Must possess and demonstrate a helpful, can-do and positive experience-oriented outlook
The Location
- Reading (Remote Working available)
Benefits
Don't miss this highly competitive opportunity, apply today.
Guidant Global is acting as an Employment Agency in relation to this vacancy.
