Customer Service Advisor

Havant

£21,000

REC02131

We are looking to recruit a Customer Service Advisor.

At the Hyde Group, we see a future that creates a great home for everyone. We are a leading provider of affordable homes. We are doers - professional, ambitious and open. Together, our values reflect an organisation built on a culture of achievement.

You will be responsible for delivering an exemplar front line Customer Service via all media, including telephone, web, email and white mail, you will also provide a high quality information and advice service in line with Hyde's Vision, Policies and Service Promise.

Duties of a Customer Service Advisor:

Handle all enquiries, referring specialist and complex enquiries to relevant teams in accordance with Hyde's core behaviours whilst maximising customer satisfaction.

Accurately update system records in a timely manner and produce grammatically correct system notes, letters and emails, following company guidelines on written material.

Proactively identify process improvements ensuring internal and external customers are at the heart of our business and recommend these via the Team Leader.

Conduct Customer Satisfaction assessments through use of the call recording facility.

Experience:

Housing and Repairs experience.
Excellent Customer Service skills.

Computer and Microsoft experience.

We offer an award-winning flexible benefits package, a 35 hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

The closing date for applications is on will be the 26th April 2021.

Interviews held on the 4th and 5th May 2021

Guidant is acting as an Employment Agency in relation to this vacancy.