About the Department
SSE Business Energy's core business is supplying energy in a reliable and sustainable way to over 500,000 business customers in the UK ranging from start-ups to large national corporates. Through leveraging the strengths of the SSE Group SSE Business Energy can support our customers to adopt a sustainable business approach through the provision of renewable energy, energy optimisation services and advice on how to use sustainability to drive business advantage. We work in partnership with all our customers to ensure that they are maximising the value from their energy contract and are using energy as a value generating asset that can influence better planning, greater cost control, improved working and product environments, reduced carbon footprint, stronger brand equity and more engaged staff.
What is the Role?
We are searching for Customer Service Advisors to work within our teams across Business Energy. We have several Service Teams that support our customers ranging from both inbound or outbound telephony, to supporting our customers via email and website communications.
If you have experience in a Customer Care, Metering or Collections environment and are looking for an exciting new challenge please click below.
For us it's not just about being good at what you do - it's about enjoying what you do, too - we will encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of.
What do I need? To be successful in this role you'll be able to work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion. Ideally, you'll possess excellent customer service skills within utilities, although training can be provided. Your communication and decision-making skills will be second to none and you'll have excellent attention to detail.
Experience-Telephony experience is essential for this role, contact centre experience would be advantageous. This is a fast paced role handling between 40-50 call a day, the right person has to be comfortable handling those volumes daily.
Guidant Global is acting as an Employment Agency in relation to this vacancy.
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