Title: Customer Service Agent
Contract: 3 months
Location: Coventry, UK (On-site)
Working pattern: 08:00-16:00, Monday to Friday - Full time
Responsibilities:
Handling customer representations against penalty charge notice
Strong reading and comprehension skills
Excellent written communication and letter-writing ability
Ability to follow detailed business rules and interpret complex information
Attendance expectations:
No absences or pre-booked annual leave ideally within the first 6 weeks (training period)
Any exceptions to be flagged for manager approval in advance
Attendance to the office for team engagement days will be mandatory (normally once per quarter)
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
