Permanent, 35 hours per week (Monday to Friday)
Salary - Up to £21,594
Hours are between 8am - 6pm
We are looking for dynamic and confident communicators to join our lively Customer Service team in Bristol. You should have a knack for driving excellent customer service, of which our in-house training will help you to realise your best potential. You will receive extensive group and 1-2-1 training through a program designed to allow you to fully engage in and deliver the requirements of the role, deliver a positive experience to your customers and to build the knowledge needed to discuss products with confidence.
Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as updating our relevant systems. You will be fully trained on any relevant systems to continuously deepen your knowledge of our policies or products to deliver that end to end positive experience with the customers.
Your Role With Us:
- You will have an exciting opportunity to work for some of the largest globally recognised names in the Life & Pensions industry;
- Deliver excellent customer service to our valued customers, always working accurately and efficiently to achieve the standards of quality you would expect as a customer to ensure customers receive correct and timely information. This may include making risk based decisions that support the delivery of good customer journeys;
- Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
- Work as part of an energetic and buzzing team to meet monthly targets;
- Taking initiative and ownership of what you do;
- Focusing on continued personal development and skills and knowledge acquisition to support service delivery across multiple channels and customer demands;
What We're Looking For:
- Strong Customer Focus ensuring we always do the right thing for the customer
- Understanding of the financial services industry (desirable)
- Minimum of 4 Standard Grade/Nat 4 (or equivalent), to include English and Maths
- A confident, friendly and professional telephone manner with the ability to effectively execute on the above duties, in both written and verbal form
- Proficient and confident in the use of basic telephonic systems, computer systems and technology
- Basic computer literacy in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies
- An ability to assimilate new information quickly and to be flexible and adaptable to change as well as the desire to identify, support and drive improvement opportunities
- Must possess and demonstrate a helpful, can-do and positive experience-oriented outlook, with the ability to work under pressure and meet tight deadlines in a strong team focussed environment, whilst being discreet when dealing with confidential or sensitive customer information
- The role requires the successful candidate to be self-motivated, proactive in going beyond the call of duty where required, have a keen eye for detail, be experience and result-oriented and have an ability to stay calm under pressure and in uncertainty
- A proven track record of being strong team player with a positive experience within a customer facing environment.
The Location:
The office is situated just a 5 minute walk away from Parkway train station. We have free parking and free shuttle service to and from Bristol City Centre, as well as good public transport links. We have a staff restaurant as well as Costa and WH Smith being available onsite too. We also have an independently-run creche available onsite, as well as Nuffield Health gym and a private prayer room.
Benefits:
- Discretionary annual bonus
- Company pension scheme membership
- 23 days holidays + 8 bank holidays
- Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
- 24/7 access to a wide range of books
- Receive a wide range of retail discount shopping schemes
- Access to our Confidential Helpline is available to be used by you and your family
- Develop your career through a wider global organisation of the TCS family
Don't miss this competitive opportunity, apply today!
Guidant is acting as an Employment Agency in relation to this vacancy.
