If you have customer service experience and you're looking for a new customer service job in Edinburgh, our leading client, wants to hear from you. We are helping recruit a permanent, full-time Customer Service Representative in Edinburgh, and the role pays a salary of up to £21,000 p/a plus some excellent benefits. You will also get to work on some of the most well-known life and pensions names in the UK

As a customer service agent, your role will be to support the delivery of outstanding customer outcomes by delivering excellent service to customers. Working as part of a team, you will be the first point of contact to assist customers in their queries.

In your first week as a customer service advisor, you should expect to undertake the following:

● Work for globally recognised names in the Life & Pensions industry

● Deliver excellent customer service

● Engage in problem-solving and respond to customers (including vulnerable customers and complainants)

● Continually develop and refine your personal skills and knowledge to improve support

To apply, you will need to be a customer service rep with excellent customer service skills.

The following are also required:

● GCSE Grade C or above, including Maths and English or equivalent

● Understanding of the financial services industry (desirable)

● Good communication, telephone, IT (Word and Excel), and time-keeping skills

● Ability to work under pressure

In return, you will enjoy a favourable salary with a discretionary annual bonus (up to five per cent), generous holiday allowance (rising with promotion) and the chance to gain professional accreditation at no extra cost. You will also receive a wide range of retail discount shopping schemes and access to a confidential helpline.

Apply today!

Guidant is acting as an Employment Agency in relation to this vacancy.