Leading A New World of Life and Pensions Services
Join Innovation, Move the Globe
Customer Service Representative
Reading
Up to £20,000
Starting ASAP
Permanent, 37.5 hours per week (Monday - Friday)
Hours are between 9:00am - 5:30pm (No Shift Rota)
Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Administration team in Reading.
You should have a fantastic set of administrative skills. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.
Key Accountabilities
- Get to work for some of the largest globally recognised names in the Life & Pensions industry;
- Deliver excellent customer service to our valued customers;
- Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
- Taking initiative and ownership of what you do;
- Continually develop and refine your personal skills and knowledge to improve support.
About You
- Strong Customer Focus ensuring we always do the right thing for the customer
- Understanding of the financial services industry (desirable)
- GCSE Grade C or above to include Maths and English or equivalent
- Good written communications skills
- Confident professional telephone manner
- Good IT skills including word and excel
- Good time keeping
- Self-Motivated
- Ability to work under pressure
The Location
- Reading
Benefits
- Discretionary annual bonus (up to 5%)
- Company pension scheme membership
- 23 days holidays + 8 bank holidays
- Holiday allowance rising with promotion
- Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
- 24/7 access to a wide range of books
- Receive a wide range of retail discount shopping schemes
- Access to our client's Confidential Helpline is available to be used by you and your family
- Get to volunteer in our own employee communities throughout the working day
- Develop your career through our client's wider global network
Don't miss this highly competitive opportunity, apply today
