Join Innovation, Move the Globe

Leading A New World of Life and Pensions Services

Customer Service Representative

Bristol
£17,000 - £18,835 + competitive benefits
Starting Date - Monday the 25th of November 2019
Permanent, 35 hours per week (Monday - Friday)
Hours are between 8am - 6pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Administration team in Bristol.

You should have a fantastic set of administrative skills. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

Get to work for some of the largest globally recognised names in the Life & Pensions industry;
Deliver excellent customer service to our valued customers;
Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
Taking initiative and ownership of what you do;
Continually develop and refine your personal skills and knowledge to improve support

About You

Strong Customer Focus ensuring we always do the right thing for the customer
Understanding of the financial services industry (desirable)
GCSE Grade C or above to include Maths and English or equivalent
Good written communications skills
Confident professional telephone manner
Good IT skills including word and excel
Good time keeping
Self-Motivated
Ability to work under pressure

The Location

5 minute walk from Parkway train station
Free parking
Free shuttle service to and from Bristol City Centre
Good public transport links
Staff restaurant as well as Costa and WH Smith available onsite
Nuffield Health gym, private prayer room and an independently-run crèche available onsite

Benefits

Discretionary annual bonus (up to 5%)
Company pension scheme membership
23 days holidays + 8 bank holidays
Holiday allowance rising with promotion
Gain professional accreditation on completion at no extra cost through our client's bespoke 24/7 professionally accredited online learning and development tools
24/7 access to a wide range of books
Receive a wide range of retail discount shopping schemes
Access to our client's Confidential Helpline is available to be used by you and your family
Get to volunteer in our own employee communities throughout the working day
Develop your career through our client's wider global network

Don't miss this highly competitive opportunity, apply today.

Guidant is acting as an Employment Agency in relation to this vacancy.