Customer Service Representative / Administrator

Location Bristol
Job Type Permanent
Salary Negotiable
Reference 466559_1571924269

Join Innovation, Move the Globe

Leading A New World of Life and Pensions Services

Customer Service Representative / Administrator

Bristol Harbourside and Bristol Stoke Gifford


Between £18,000 and £20,000
Starting ASAP
Permanent, 35/37.5 hours per week (Monday to Friday and some roles require 9am - 1pm on Saturdays)
Hours are between 8am - 6pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Administration team in Bristol.

You should have a fantastic set of administrative skills. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

  • Get to work for some of the largest globally recognised names in the Life & Pensions industry;
  • Deliver excellent customer service to our valued customers;
  • Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
  • Taking initiative and ownership of what you do;
  • Continually develop and refine your personal skills and knowledge to improve support.

About You

  • Strong Customer Focus ensuring we always do the right thing for the customer
  • Understanding of the financial services industry (desirable)
  • GCSE Grade C or above to include Maths and English or equivalent
  • Good written communications skills
  • Confident professional telephone manner
  • Good IT skills including word and excel
  • Good time keeping
  • Self-Motivated
  • Ability to work under pressure

The Locations

  • Bristol Harbourside, Bristol
  • Stoke Gifford, Bristol

What you'll get!

  • £18,000 - £20,000 per annum (front of house) or £17,500 - £20,000 per annum (back office) - dependent upon experience.
  • Fixed shift patterns so you always know when you'll be working - weekdays, Saturday's, full time or part time (where applicable).
  • 4-6 weeks of training provided on site.
  • Holiday allowance rising with promotion, discretionary annual bonus, 23 holidays + 8 bank holidays and all-encompassing employee benefits package.

Guidant is acting as an Employment Agency in relation to this vacancy.