Join Innovation, Move the Globe

Leading A New World of Life and Pensions Services

Customer Service Representative / Administrator

Bristol Harbourside and Bristol Stoke Gifford

Between £18,000 and £20,000
Starting ASAP
Permanent, 35/37.5 hours per week (Monday to Friday and some roles require 9am - 1pm on Saturdays)
Hours are between 8am - 6pm (No Shift Rota)

Have you always wanted to work for some of the world's most prestigious insurance companies? Our client, a leader of business process services for the Life & Pensions (L&P) industry, are looking for confident Customer Service Representatives to join their Administration team in Bristol.

You should have a fantastic set of administrative skills. Our client's in-house training will help you achieve your best potential by getting you familiarised with their wide range of products. Working as part of a team, you will be an important first point of contact to assist customers in their queries, as well as in updating our client's relevant systems.

Key Accountabilities

Get to work for some of the largest globally recognised names in the Life & Pensions industry;
Deliver excellent customer service to our valued customers;
Appropriately problem solving and responding to customers (including vulnerable customers and complainants) based on their needs;
Taking initiative and ownership of what you do;
Continually develop and refine your personal skills and knowledge to improve support.

About You

Strong Customer Focus ensuring we always do the right thing for the customer
Understanding of the financial services industry (desirable)
GCSE Grade C or above to include Maths and English or equivalent
Good written communications skills
Confident professional telephone manner
Good IT skills including word and excel
Good time keeping
Self-Motivated
Ability to work under pressure

The Locations

Bristol Harbourside, Bristol
Stoke Gifford, Bristol

What you'll get!

£18,000 - £20,000 per annum (front of house) or £17,500 - £20,000 per annum (back office) - dependent upon experience.
Fixed shift patterns so you always know when you'll be working - weekdays, Saturday's, full time or part time (where applicable).
4-6 weeks of training provided on site.
Holiday allowance rising with promotion, discretionary annual bonus, 23 holidays + 8 bank holidays and all-encompassing employee benefits package.

Guidant is acting as an Employment Agency in relation to this vacancy.