With a suite of flexible benefits, including discounted travel as part of British Airway's 'Fly the World' staff travel scheme, a leading pension scheme, critical illness cover, life insurance options, as well as private medical insurance, there's never been a better time to consider a career with Britain's flag-bearing airline.
About us at the Global Engagement Centres
We love our customers. Along with our colleagues, they're at the heart of everything we do. Their BA experience begins long before they arrive at the airport, step on board one of our lovely aircraft, or feel the warmth of the sand between their toes. Our brilliant team members at our Global Engagement Centres are a vital part of that experience, delivering our unique BA service.
About the role of Customer Service Advisor
We're proud of our homes in the North, with our Customer Service Advisors based at either Manchester or Newcastle. Fancy being part of the action? Full and part-time opportunities are available, as are various shift patterns (full time hours only for first 6 weeks of training).
You'll handle a diverse range of contacts from customers in every corner of the globe, playing a crucial role in helping us to connect Britain with the world, and the world with Britain. From answering queries, and creating and changing bookings, every contact is different. You'll encounter a huge variety of customer situations, with every day bringing something new.
Whether dealing with first-time BA customers, or the much-loved frequent-flying members of our Executive Club, you'll aim to delight each one in a way that feels good to you. We'll empower you with the freedom to find the best solution for the customer using your knowledge of our vast network and world-class products.
At British Airways we offer a wide range of flexible benefits such as:
- Flexible Benefits Scheme. Our new flexible benefits scheme is available to colleagues and will offer a range of benefits to choose from including a market-leading defined contribution (DC) pension, helping you save for the future. The scheme gives colleagues choice and more control over your benefits and how you spend the contributions that you will receive from British Airways. The range of benefits to choose from include - critical illness cover, additional life insurance cover, private medical insurance, dental plan and healthcare cash plan.
- Fly the World (Staff Travel). From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. On joining, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, With BA. After a qualifying period this will extend to other partner airlines. After five years, you'll also be eligible to one concession per year for you and your nominees to use on any eligible route on our network. Taxes and charges apply.
- Cargo Concession. After six months, you'll be entitled to an annual cargo concession of up to 250kg to transport personal property on our network - you only have to pay 10% of the applicable Air Cargo Tariff.
- Well-Being. Wellbeing sponsors and advisers across British Airways promote a number of wellbeing and inclusion initiatives. We also offer a variety of other benefits to help you develop as a professional and stay healthy and productive.
- You can enjoy special discounts and savings on a range of products such as hotels to tie in with your staff travel trip.
- Car Parking. At our Westbase site near Heathrow, you can park for free for up to two weeks when you go on holiday - a big saving!
- BA Clubs. Provide a wide variety of sports and leisure facilities, with free membership in your first year. Get involved in anything from athletics to yachting, angling to yoga.
This role is not eligible for sponsorship or visa sponsorship.
This role is eligible for the BA Colleague Referral scheme
Guidant Global is acting as an Employment Agency in relation to this vacancy.