Customer Services Executive
Royston - 50/50 working from home and office
6 months
17ph - PAYE
NEEDS TO BE AN EXPERT AT CALCULATIONS
To ensure the provision of a high quality, proficient customer interface; processing sales orders, handling and resolving day to day customer queries and issues, and being an integral part of the European Commercial Team.
Duties
Work in the PGMS Services Customer Service team to deliver excellent levels of customer service
* Prepare quotations and process customer orders in accordance with established systems and procedures to ensure services/goods are delivered within promised timescales
* Develop strong and productive customer relationships, evidenced with positive feedback and commercial understanding. Provide the voice of the customer internally
* Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems relating to customer experience or delivery times
* Liaise closely with Metal Control, Finance, Legal and Shipping personnel to ensure customer transactions are executed as required, to establish the validity of customer accounts/Letter of Credits and manage queries
* Assist in the delivery of the business revenue and metal position targets
* Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalate as required
* Maintain up-to-date knowledge of all relevant company procedures and systems and adhere to these, checking the accuracy of data entry and paperwork to minimise the risk of error
* Maintain good Ethics and Compliance knowledge. Follow all E&C procedures e.g. waste acceptance checks, sanctions checks, TPI's and flag to management any causes for concern
* Provide input into the sales and operations planning process with customer forecasts and insights
* Contribute to continuous improvement projects that relate to customer services within the business - either by leading projects or inputting where relevant
* Be an active part of and contribute to the Customer Service team, assisting with absence cover and general office duties
* Provide training in systems, processes and procedures where applicable
* Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed
* If required accompany other personnel in customer visits.
requires
Experience in customer service environment and knowledge/experience of sales systems |
Guidant Global is acting as an Employment Business in relation to this vacancy.
