Duty Assistant
Contract: 3 months
Working Hours: 28 hours in a week | Monday to Thursday working
Location: Macclesfield Cemetery, SK10 3BU
Key Responsibilities
- Operate a triage system for housing enquiries and prioritise service requests
- Provide advice, guidance, and information to tenants, landlords, homeowners, and contractors
- Maintain and update case management systems and records in line with data protection
- Handle purchasing administration, including:
- Raising orders
- Checking invoices for accuracy
- Maintaining expenditure records
- Maintain staff absence records
- Manage stationery and printing requirements, including stock monitoring and supplier liaison
- Act as the first point of contact for customer feedback, handling queries and complaints
- Compile feedback and produce monitoring and performance reports
- Liaise with internal teams, professionals, and external agencies to resolve enquiries
- Produce letters, reports, and spreadsheets using Microsoft Office tools.
Essential Skills & Requirements
Qualifications
- NVQ Level 2 in Administration (or equivalent)
Experience
- Experience/knowledge of:
- Housing Health & Safety Rating System (HHSRS)
- Finance, accounting, or purchase ledger processes
- At least 1 year experience in:
- Maintaining financial records
- Delivering personalised services (housing / health / social care) Technical Knowledge
- Understanding of:
- Housing legislation and policies
- Financial regulations and grants legislation
- Housing advice and triage processes
Core Skills
- Strong Microsoft Office skills (Word, Excel, etc.)
- Ability to:
- Produce reports, letters, and spreadsheets
- Manage records and databases
- Check and process invoices accurately
Communication Skills
- Clear verbal and written communication
- Ability to:
- Provide advice in plain English
- Handle customer queries professionally
Organisational & Analytical Skills
- Strong record management and attention to detail
- Ability to work with complex information and reporting
Personal Attributes
- Flexible approach to work
- Strong teamwork and collaboration skills
- Customer-focused and responsive mindset
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
