TOG is home to one of the most creative, exciting and forward-thinking working communities in the UK and pioneered
the concept of the shared workspace in Britain. Launched in 2003, when the global economy was beginning to be
radically reshaped by new technology and new ideas. Our aim was to reconfigure the modern British workplace to
bring it into line with a fast-changing world. Today, TOG has 17,000 members working across 30 buildings, 28 of which
are in London, with more on the way. We house one of the fastest growing and most diverse workforces in Britain:
app creators and advertising agencies; makers and media companies, financiers and foodies; artists and architects.
Purpose of role:
TOG Events are recruiting 2 quick-learning, adaptable part time Duty Managers to provide cover as needed at TOG event
locations across London, and to serve amazing bespoke food and beverages at a range of events across the 12 design led event
spaces.
The ideal candidate(s) will be able to work evenings, delivering the events planned by the Event Area Managers across the sites
at various dates throughout the calendar year. We'll call on you to provide outstanding customer service at events ranging from
corporate canapé functions to exciting company parties. The DM will need to have past experience in the hospitality industry
running events, managing a team & managing stock.
Because this is a zero hours' role, this is an ideal position for someone studying or developing a freelance career and looking for
flexibility with work or wants to develop their hospitality skills by gaining a wide range of customer service experience and
working with a fantastic and innovative events department in a company that works with the development of entrepreneurs.
Key Accountabilities:
As an ambassador for TOG, you will be expected to cross sell all products and buildings within our portfolio.
· Be able to execute a variety of exciting events from Event Are Managers handovers and function sheets
· Work to exceptional standards of service and event delivery across a varied portfolio of events & spaces
· Manage stock and equipment and handle this across multiple sites
· Manage event staff team at every event and ensure full brief and delivery objectives are understood
· Support and maintain client relationships by giving exceptional customer service to ensure repeat bookings
· Provide full feedback and handover sheet to relevant Event Area Manager post event
· Having expert knowledge of all event buildings, their spaces and full event offerings
· Being able to promote other services to clients (catering, event entertainment, event theming)
· Understand the full objectives of TOG Events and deliver exceptional events & client experience every time
· Ensure venues are left for day function to the highest of standards post event.
Knowledge and Experience:
- Admin and CRM experience
- Proficient with MS Office, in particular Word, Power Point and Excel · Customer service · Tele-Sales Experience
Education and Qualifications
· GCSE mandatory
· A-level desired
Job Specific/Technical
Skills
· Excellent written and verbal communication skills
· Numerate and IT literate · Flexible and resilient attitude
· Able to multi task and work well under pressure.
Behavioural Competencies
· Target orientated
· Sales Driven
· Proactive
· Team player
· Professional
· Self-motivate
· Enthusiastic
Guidant Global is acting as an Employment Agency on behalf of The Office Group in relation to this vacancy.
