First Line Support

Location Bristol
Job Type Contract
Salary Up to £12.85 per hour
Reference Guidant IT Support_1588750853

First Line Support
Bristol (remote working to start)
£12.85 PAYE rate Inside IR35
Shift Pattern - 7am to 6pm - 37 hour week

Bristol based public sector organisation are currently seeking a first line support technician for an initial three month hourly rate contract.

The role will be providing first line end user and system/application support across the entirety of the technology landscape. Due to a current IT transformation the technology exposure to end users will evolve overtime thus I am seeking a resilient character that can work under pressure in a calm manner in times of change.

  • To provide first line end user and system support on the portfolio of all technical solutions.
  • To communicate effectively ensure satisfied outcomes or escalations
  • Analysis of trends, root cause analysis and resolution/escalation.
  • Set up and maintain users through Active Directory

Necessary experience

  • Active Directory
  • Microsoft Exchange
  • Windows 7, 8 and 10
  • Android and IOS
  • Office 365

Previous experience in a first line support role is critical as you will be trusted to work remotely and handle a high call volume on a shift pattern between 7am and 6pm

Guidant is acting as an Employment Business in relation to this vacancy.