General Manager

We are looking for a proactive, organised, and dynamic individual to deliver and be responsible for all aspects of running one of our high-profile TOG locations. It is the responsibility of the GM to deliver an efficient, safe and profitable Workspace whilst focusing on the company's key objective of driving and maintaining occupancy and providing exceptional customer service for new clients and our members.

You are responsible for the day-to-day management of your team within the building, ensuring that ongoing support and training is delivered to enable each team member to maximize their individual potential and exceed your members' journey.

Your role is to ensure that our members have an amazing experience at every touchpoint within your Workspace and be able to provide them a consistent platform to connect, grow their business, and understand the long-term value that TOG has to offer.

What you can expect as our General Manager

• The ability to rally and motivate a team to work toward a common goal in a fast-paced environment. The role requires a leader who can oversee a large team dispersed over multiple floors, building a culture of teamwork and trust
• On site team management including arranging daily plans and schedules, overseeing opening, and closing procedures, conducting morning meetings and monthly team meetings.
• Be confident to lead a team of minimum 1 Assistant Manager, between 5-9 member hosts
• Drive expectation and service delivery with our onsite
• Working together to ensure a seamless member experience with all clients facing TOG teams including TOG alterations, maintenance team, IT engineer team, F&B Manager, Events Manager etc
• Demonstrate positive leadership characteristics by being attentive and building genuine professional working relationships both with your workspace team but also teams across the wider business

Member Experience:

• Oversee client on-boarding and off-boarding and arrange quarterly client catch ups to review service, respond to comments raised and action constructive feedback
• Arranging renewal meetings with clients and working collaboratively with the Portfolio Manager to achieve high retention levels.

Workspace Problem Solving and Operational Excellence:

• The desire to be constantly challenged with the ability to analyse complex situations, work through problems and most importantly to create meaningful solutions into actionable plans
• Creating an exceptional building environment each day that supports members personal and professional needs
• Carry out regular building walks to generate the achievement of high visual standards across all areas in accordance with the building standards checklist. Report any maintenance or facilities issues in a timely manner and follow up accordingly with clients.
• Ensure that the statutory and company Health and Safety standards and obligations are adhered to for all people in the building as well as the ongoing safety for your Workspace.
• Troubleshooting and supporting your team with day-to-day IT & Telcoms issues, escalating where appropriate and ensuring their full resolution and future prevention/impact where possible and remaining solution focused

Workspace commercial acumen:

• Lead your Workspace to exceed financial obligations and profitability through actively participating in new business and renewals as well as working with other key departments to monitor labour and cost control and identifying new opportunities to drive business performance by working closely with the Portfolio Manager with any new business viewings or upcoming renewals.
• Working closely with the Enterprise Lead and Area Manager to ensure excellent key account management across the board with all enterprise clients within your workspace.
• Work closely with the Membership team with any new business viewings, signups, and renewals. s
• Work closely with the meeting room and events team to ensure profitability for external meeting rooms and event business within your workspace to maximise profitability. Reviewing outcomes and feedback to enhance the product offering

We'd love to hear from you if you've got

Guidant Global is acting as an Employment Agency on behalf of The Office Group in relation to this vacancy.