Guidant are current recruiting for one of its partner clients who is undertaking a significant IT & Digital Transformation Programme and is looking for a Head of IT Service Operations to form part of a new strategic management structure. The role fits within the wider IT Services senior leadership team, and reports direct to the Director of Digital Transformation. This role will play a pivotal role in the significant development of IT Services and process change.
The Digital Transformation Programme involves the replacement of a number of strategic technology platforms to deliver changes to End User Computing, Citizen Interactions, Staff Collaboration, Customer and Performance Insights, Resilience, Cloud-First/Cloud-native, Cyber Security and Information Assurance to enable on-going Digital Transformation.
Leading a team of around 60, the identified post holder will be responsible for the leadership and transformation of a number of delivery teams including Service Desk, End-User Compute, Server/Infrastructure and Networking.
Therefore I am seeking a candidate with significant management experience leading IT Operational Teams within a large organisation going through complex technology and culture changes, whilst delivering a large-scale Change Programme. Azure platform utilising a DevOps approach would also be beneficial.
Essential experience
- Qualification, to expert level, in a recognised IT Service Management Framework such as ITIL; displays extensive working knowledge of industry standards and practices
- Proven experience as IT Operations Manager with hands-on experience, at a manager level, within an appropriate IT domain such as Infrastructure (Cloud/On-premis) or Networking
- Senior Management experience within an IT Department; managing teams of operational IT staff
- Demonstrable experience in ensuring the efficiency, security, and quality of IT systems, and developing, maintaining and ensuring adherence to policies
Guidant is acting as an Employment Agency in relation to this vacancy.
