Housing Tenancy Officer (Contract)

Chichester

6 Month Contract

£30,600 - £34,000 per annum

REC02134

We are looking to recruit a Tenancy Officer.

At the Hyde Group, we see a future that creates a great home for everyone. We are a leading provider of affordable homes. We are doers - professional, ambitious, and open. Together, our values reflect an organisation built on a culture of achievement.

You will be responsible for delivering a responsive and efficient specialist tenancy management service to residents with a focus on low customer effort in line with the Hyde Group's policies and procedures, you will also deliver a proactive and customer focused Tenancy Management service to customers through the professional management of tenancy actions in compliance with policy, regulation and legislation.

Duties of a Tenancy Officer:

Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.
Manage a caseload of tenancy related activity to a professional standard.
Deal sensitively with residents at risk of tenancy failure referring cases to appropriate support providers where necessary.
Undertake investigations into cases of squatting, abandonment, and illegal subletting, working closely with partner agencies
Prepare cases for and represent The Hyde Group at court in possession proceedings relating to tenancy breaches, liaising with legal representatives as appropriate
Work proactively to keep customers and other stakeholders informed about the progress of cases providing accurate and timely responses to all matters

Experience:

Housing management experience
Housing laws experience would be an advantage
Customer facing skills
Excellent organisation skills

We offer an award-winning flexible benefits package, a 35 hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

The closing date for applications is on will be the 14th May 2021.

A basic DBS check will be carried out on the successful candidate.

Guidant is acting as an Employment Business in relation to this vacancy.