Housing Tenancy Officer (Contract)
Chichester
6 Month Contract
£30,600 - £34,000 per annum
REC02134
We are looking to recruit a Tenancy Officer.
At the Hyde Group, we see a future that creates a great home for everyone. We are a leading provider of affordable homes. We are doers - professional, ambitious, and open. Together, our values reflect an organisation built on a culture of achievement.
You will be responsible for delivering a responsive and efficient specialist tenancy management service to residents with a focus on low customer effort in line with the Hyde Group's policies and procedures, you will also deliver a proactive and customer focused Tenancy Management service to customers through the professional management of tenancy actions in compliance with policy, regulation and legislation.
Duties of a Tenancy Officer:
- Maintain a have a high level of expertise on legislation and current good practice relating to tenancy and lease management.
- Manage a caseload of tenancy related activity to a professional standard.
- Deal sensitively with residents at risk of tenancy failure referring cases to appropriate support providers where necessary.
- Undertake investigations into cases of squatting, abandonment, and illegal subletting, working closely with partner agencies
- Prepare cases for and represent The Hyde Group at court in possession proceedings relating to tenancy breaches, liaising with legal representatives as appropriate
- Work proactively to keep customers and other stakeholders informed about the progress of cases providing accurate and timely responses to all matters
Experience:
- Housing management experience
- Housing laws experience would be an advantage
- Customer facing skills
- Excellent organisation skills
We offer an award-winning flexible benefits package, a 35 hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.
The closing date for applications is on will be the 14th May 2021.
A basic DBS check will be carried out on the successful candidate.
Guidant is acting as an Employment Business in relation to this vacancy.
