Inbound Advisor

About the Role

Job Title: Inbound Advisor

Base Location: Hybrid - Belfast

Working Pattern: Permanent | Full Time

What is the Role?

At SSE Airtricity we're focused on being an outstanding place to work. This enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we're currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 - 20:00, Monday to Friday, so there's no weekend work at all!

Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You'll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.

Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.

As part of our Home Energy team, you'll work on a range of different campaigns to help domestic energy customers switch to and stay with SSE Airtricity. In this role you will:

- Answer service only inbound customer calls

- Help customers through the energy switching process and help to retain existing customers

- Meet KPI objectives which include switching and retention's as well as other operational targets such as system input and reporting

- Support SSE Airtricity's ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures

- Understand our competitors pricing and activity, share market and competitor learning's with your team so that we are constantly learning and improving the experience for our customers

What do I need?

To be considered for this role, we would love you to have:

- A committed and friendly nature - keen to learn and work in a competitive, supportive and fun environment

- The ability to work independently, with initiative, delivering against assigned objectives

- Strong interpersonal and communication skills - enjoy working in a great team and helping customers understand the benefits of SSE Airtricity

- The ability to work on computer systems in a process-driven environment

About our Business

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. At SSE Airtricity we believe in making energy better. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

Guidant Global is acting as an Employment Business in relation to this vacancy.