An exciting opportunity has arisen for someone to join our team as a Ground Support Systems Technician working specifically with Maintenance Data Systems (MDS). You will be based in Brize Norton at the RAF base, providing onsite support to the customer.
As the successful candidate you will be responsible for ensuring the efficient operation of the MDS, running backups, reconfiguring the system, cleansing data and managing the network. You will support the configuration of both the portable and static network, providing complete systems support to the entire station support team.
The successful candidate will be subject to UK National Security Clearance in order to undertake related work in accordance with business needs.
Core Responsibilities:
· Provide local expertise to MOD in order to advise the customer in all activities relevant to GSD support and operation.
· Provide guidance to the personnel in the usage of the MDS.
Ensure GSD and MDS systems support on-site according to contractual obligations towards MOD.
· Provide feedback and proposals to improve customer satisfaction while enhancing Support contract profitability.
· Ensure Support performances with regards to the GSD and MDS are in line with the contracted service level agreement.
· Support RAF personnel in troubleshooting of the GSD and MDS hardware and software.
Ensure the appropriate configuration of GSD hardware and software (e.g. databases management).
· Support RAF personnel in the loading of reference data (e.g. load new aircraft data at each new aircraft delivery).
· Support the Line Mil Part 145 and Mil Part 145 MRO , Mil Part M. Organisations.
· Ensure communication, and queries, between RAF and Airbus are correctly tracked through Military Help-Desk (AMTAC).
· Create an appropriate query/answer catalogue for the more frequent issues.
Desired Skills and Experience
As the successful candidate you will be able to demonstrate some or all of the following skills and competencies;
· Familiar with maintenance and troubleshooting of tools such as Aircraft ground support system tools.
· Good knowledge of Hardware maintenance level 1 for enterprise systems.
· Working knowledge of; shell scripting; enterprise backup principals/software; VMware; Vsphere; installation/configuration of virtual systems.
· Software development experience, with the ability to test and implement solutions.
· Ability to test and debug data base languages including ORACLE, access - including database performance tuning, problem solving, data base management)
· Familiar with Airbus type (A380 or 330/340) operation in airlines would be a bonus.
· Ability to prioritise workload.
· Excellent Communication skills.
· Ability to manage customer expectations.
· Negotiation level English both verbal and written.
· Willingness to travel.
In summary the business would be expecting to see people from either an IT or engineering background, people with a system admin background would be a likely best fit as this is not a highly technical role.
The candidate must have experience/ knowledge of aerospace and AC maintenance activities as well as managing and administrate maintenance data systems (MDS).
35 hour week
£18.20 to £20.80 Ltd Company or £14.00 to £16.00 PAYE
Contract Length - 24 months
If you would like to pursue the role, don't hesitate to apply within.
