Level 3 Network Service Engineer Day Shift

Outline

Our prestigious client is looking for an experienced 3rd line Service Engineer to work in the Network Operations Centre (NOC).

Scope

Much of the role is focused around the initiating of design changes and investigating critical issues. The successful candidate will regularly function as the Technical Representative.

The Network Operations Team is the single point of contact for technical to resolve major incidents 24/7.

Responsibilities

· Provide the lead technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.

· Apply technical governance to inbound deliveries from the project design phase to ensure they accurately reflect the live environment & are appropriately structured to enable successful technical service delivery.

· Consistently perform and deliver outputs within the service contract time constraints (K PI's & SLA's).

· Drive efficiency into technical delivery as a key influence and author of departmental and inter departmental process.

· Provide concise documentation to support the delivery of services.

· Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking.

· Act as a subject matter expert for specific technical areas, or tools applicable to the project Network.

· Participate in the 'on call' function as required by the service contract and company needs.

Skills & Experience

Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation and Secure Certification solutions.
Strong skills in interpreting, producing, and tracking technical documentation.
Strong communications skills within the department to provide confidence and direction to peers
Ability to plan, prepare and organise large scale implementation, over a period of several months.
Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision-making process within the service management internal and external environments.

· Accountable for the performance of the technical and operational service elements that are delivered.