Are you organised, detail-oriented, and passionate about supporting public services? We are looking for a proactive Operational Support Officer to join our WRBS Operational Support team. This is a fantastic opportunity to contribute to the smooth running of essential services that support our community.
What You'll Be Doing:
- Managing incoming correspondence and routing it securely and efficiently.
- Scanning and indexing documents into our Electronic Document Management (EDM) system.
- Supporting staff and customers by responding to emails and escalating complex queries.
- Coordinating purchases and payments for goods and services.
- Handling sensitive documents securely and ensuring their safe return.
- Providing general administrative support across WRBS services.
What We're Looking For:
Essential Skills & Experience:
- Educated to NQF Level 1 or equivalent.
- Competent in using computer systems.
- Strong administrative and document handling skills.
- Excellent communication and customer service abilities.
- Ability to manage conflicting demands and meet deadlines.
- A methodical and flexible team player.
- Experience in providing first-line support to staff and customers.
Commitments:
- Upholding confidentiality and data protection standards.
- Adhering to Health & Safety and Equalities policies.
- Embracing change and continuous improvement.
