Project Administrator

Location: Teesside, Thornaby. Can include some home working

Salary: £16,400 pro rata

Contract: Permanent Part Time - 16 hours per week

How we work:

Action for Children does what's right, does what's needed and does what works for children in the UK. Every year, our team changes the lives of 370,000 children, young people and families.

The Separated Parents Information Programme (SPIP) helps parents manage the challenges of parenting after separation.

Action for Children is one of the designated providers of the Cafcass Separated Parents Information Programme for North Yorkshire, Teeside and Bradford. The courses are to run cover the following areas: Bradford, Selby, Knaresborough, Scarborough and Teesside.

As well as helping parents manage the challenges of life after separation, the programme seeks to enable parents to consider situations from their child's perspective, and provides advice and support on how to help children who are in this situation.

Most parents attending a SPIP have been referred by the court, and are funded by Cafcass. The service is also able to offer the Programme to parents who are not in the court proceedings, this is subject to paying privately for attendance.

How you'll make a difference:

You will be booking parents in from referrals. In doing so you will need to provide written, verbal and email correspondence, in collaboration with parents and operational colleagues.
By ensuring all communication is courteous and delivered in a timely manner to both parents and internal stakeholders.
By providing a professional front of house service to welcome parents, ensuring the experience is welcoming and professional to reflect the vision and values.
By collecting registers and claim admissions, you will also take and process payments.

What you'll need:

An NVQ level 2 in Business Administration or equivalent qualification or work experience.
Experience of using IT packages at a proficient level such as; email/Word/excel and MS Office.
The ability to present a range of information in a variety of formats to different audiences and hierarchy.
The ability to achieve set deadlines when dealing with specific requests with confidence and accuracy.
As a team player you will work within a team environment, demonstrating tact and diplomacy with other members of staff and where necessary to guide and direct.
Strong attention to detail and a willingness to learn new processes and demonstrate good practise.
Customer Service skills are essential as a lot of the communication will be telephone based.
Have an ability to respect confidentiality in the workplace and to provide a professional service to meet the demands of the roles

How we reward you:

Minimum 29 days' holiday (pro rata)
Flexible working, including maternity, paternity and adoption packages
Season ticket travel loans
Company pension scheme
Discounts at major high street retailers.

Plus, there's a lot more besides

This is a fantastic opportunity to make a real difference to vulnerable children's lives and to build a fulfilling and meaningful career with a leading UK children's charity.

Please note the closing date for applications are 23rd September 2019.

Guidant is acting as an Employment Agency in relation to this vacancy.