To work as part of a team responsible for the data analysis and data processing of a broad range of personnel administration related transactions received from internal stakeholders, whilst adhering to Service Level Agreements.
To provide customer-focused support to UK-based colleagues on the telephone and via e-mail on a broad range of personnel administrations matters.
To provide daily support to internal and external stakeholders to support the successful running of the payroll from start to finish.
Key Accountabilities
- Analysis and approval of incoming Personnel Administration changes via the Workday system such as:
- External Recruits
- Internal Recruits
- Termination
- Change Job - Change of Location, Change of Working Time, Change of Contract
- Organisational Changes
- Personal Details Changes
- Leave of Absence - Maternity / Adoption / Sabbatical Leave
- International Mobility - Transfer In / Transfer Out / International Secondment / Local+
- Monitoring the Interface between the Workday and SAP systems
- Processing of all Personnel Administration changes via the 'Interface Monitoring Tool' into SAP.
- Manual SAP processing of Personnel Administration changes that cannot be processed via the 'Interface Monitoring Tool'.
- Manual SAP processing of all peripheral activities to support main Personnel Administration changes such as holiday pay calculations, settlement agreements, Eligibility to Work forms, P45 / Starter Checklist.
- Support testing of all future improvements to the Workday tool
- Work closely with the Workday Project Team to implement improvements to the Workday tool
- Query handling via email and telephone
Key Qualities
- Customer focused and results orientated, with a logical approach to completing tasks
- Be able to work using your own initiative and develop effective solutions to problems
- Must be a team player and proactively assist other team members when needed
- Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas
- Ability to work under pressure to agreed deadlines
- Work with minimum supervision, self-motivated
- Excellent interpersonal skills, be well organised and have a flexible approach
- Committed to support continuous improvements
- Good knowledge of administrative processes within in office environment
- Organisational and planning skills are essential to this role
Experience & Knowledge
- Experience of data input, data analysis and handling queries is required and preferably within a payroll environment.
- Experience of a computerised payroll system - SAP would be preferable
- Experience of a computerised personnel administration system - Workday would be desirable
- Experience of working in a busy office environment and performing a broad range of administrative duties
- Excellent skills in the use of Google Applications
- Proven customer service experience both verbal and written
