Description of the role

To work as part of a payroll support team responsible for processing of a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements.

To provide customer-focused support to UK-based colleagues on the telephone and via e-mail on a broad range of payroll matters.

To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish.

Main Responsibilities:

·Process Payroll related transactions from internal stakeholders, such as:

Detached Duty, Standby, On Call

·Process Time related transactions from internal stakeholders, such as:

-Overtime

-Shift Changes

-Sickness

-Phased Return To Work

-Time Savings Accounts, Salary Offset

·Handle customer queries either via telephone or e-mail.

·Test SAP system configuration changes, as required.

Essential Skills:

Customer focused and results orientated, with a logical approach to completing tasks.
Be able to work using own initiative and develop effective solutions to problems.
Must be a team player and proactively assist other team members when needed.
Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas.
Ability to work under pressure to agreed deadlines.
Work with minimum supervision, self-motivated.
Excellent interpersonal skills, be well organised and have a flexible approach.
Committed to support continuous improvements.
Good knowledge of administrative processes within an office environment.
Organisational and planning skills are essential to this role.

Experience and Knowledge:

Minimum of one year's experience within a payroll environment, with particular focus on payroll data input and handling payroll queries.
Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.
Experience of a computerised payroll system (SAP would be desirable).
Experience of working in a busy office environment and performing a broad range of administrative duties
Proven customer service experience both verbal and written.
Working knowledge of Microsoft Office, or G Suite, especially word processing and spreadsheet applications.

Qualifications Required:

Good standard of academic education and/or relevant vocational training

The initial contract is until 31/03/2020, with a strong likelihood it will be extended.

If you would like to pursue the role, don't hesitate to apply within.