Pensions Case Handler - Multiple Positions
Location: Leeds - Hybrid (with bi-weekly attendance and Day 1 Induction on site)
Location - Manchester - Hybrid (with bi-weekly attendance and Day 1 Induction on site)
Hours: Monday-Friday, 08:00-18:00 (7.5-hour day) - Wednesday will be the office based day on a rota basis.
Start date: 5th January 2026 - Leeds
Start date: 19th January 2026 - Manchester
About the Role
We provide essential services that support our client in delivering high quality Pensions Administrative support to GP Practices throughout the UK.
As a Pensions Case Handler, you'll play a key role in delivering accurate and timely pension support and you'll ensure high standards of quality and customer service while meeting performance targets.
What You'll Do
- Respond to enquiries from GP practices and internal teams via phone, email, and Teams.
- Record and update information accurately in designated systems to enable correct payments and pension processes.
- Update GP pension records and provide updates to relevant Pensions Service.
- Input, validate, and monitor pension contributions.
- Update systems to commence or cease pension records or deductions.
- Request forms from GP practices where necessary.
- Take ownership of caseloads, proactively managing and investigating issues.
- Enter important information into systems and provide advice and updates to professionals.
- Deal with incoming and outgoing pre-booked telephony queries and maintain accuracy benchmarks.
- Offer flexibility across multiple disciplines based on business needs.
- Support other teams when required, including contact centre duties.
What We're Looking For
- Experience: Ideally 6+ months in finance or data-related back-office function.
- Skills:
- Strong communication (written and verbal)
- Ability to communicate with customers via telephone and email.
- Excellent numerical skills
- Excellent attention to detail
- Comfortable working to targets
- Basic proficiency in Word, Excel, and Outlook
- Background: Financial, payment, or pensions experience is a plus.
- Ability to work independently and as part of a team. Our Values
We value openness, collaboration, and continuous improvement. We strive to deliver reliable results and support each other to achieve success.
Why Join Us?- Be part of a team that supports GP's.
- Hybrid working with flexibility.
- Strong opportunities for career growth and development.
- Opportunities to turn into a longer term or permanent positions for the right candidates.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
