Job Title: Recovery Claims Handler
Location: Tunbridge Wells
Salary: £18k - £20k, depending on experience
Contract: Full time, permanent

Tate have partnered with leading motor company the AA, in search for a Recovery Claims Handler.

As a Recovery Handler for our Motor Insurance claims team, you will be committed to providing customers with a world-class claims service by ensuring that their claims are assessed quickly and if valid are settled in the shortest possible time.

You will be responsible for a portfolio of non-fault claims and ensuring a full recovery of costs, whilst keeping customer updated and maintaining expectations.

Key Duties and Responsibilities:

· Keeping customers updated on the progress of their claim, ensuring a good customer journey is maintained.
· Recording accurately your investigations into liability and tracing the negligent party's insurers to recover subrogated losses.
· Assessing liability for an accident and offer advice and guidance to customers throughout.
· Knowing when to issue proceedings, or to negotiate liability with the third-party insurers.
· Validating if cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.
· Instructing suppliers such as repairers, solicitors and car hire companies.
· Managing a portfolio of non-fault claims, ensuring that SLAs are met and the AD aspect of a claim is concluded quickly and all costs recovered.
· Treating customers fairly and ensuring that the customer receives world class customer service in accordance with industry and company guidelines.

The Ideal Candidate:

· Ideally 6 months experience working with motor insurance claims.
· Accuracy and attention to detail.
· Excellent verbal and written communication skills.
· Positive and self-confident approach when dealing with our customer.
· Ability to utilise qualities such as empathy, tact, assertiveness and diplomacy when talking to our customer understanding that our customer could be distraught and concerned following an incident.
· Ability to work well under pressure and meet deadlines
· PC literate with good administrative skills.
· Ability to take on increased ownership and responsibility when necessary
· Maths and English GCSE at Grade C or above or demonstrable ability in numeracy skills and written English.

Whats in it for you?

· 22 days holiday + 8 bank holidays
· Free parking
· Up to 10% performance related bonus
· Free AA membership and car genie after 12 months
· Continuous training and development
· Pension scheme
· Employee of the month/quarter rewards
· Discounted shopping vouchers and several other lifestyle benefits

To express interest in this opportunity, please apply today, or contact Tate for more information; 01582 692 543.

Tate is acting as an Employment Agency in relation to this vacancy.