Job Description:
What you'll be doing:
- Supporting a team in operational service delivery in accordance with business policies and procedures.
- Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
- Mentoring and identifying training needs to ensure staff achieve their full potential.
- Working towards overall goals of the team in line with procedural and Service Level requirements.
- Providing optimum levels of customer service to clients in terms of quality cost and time.
- Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
- Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
- Supporting and assisting the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
What we're looking for:
- Pension administration experience with knowledge and experience of DB pension schemes.
- Experience supporting management in allocating work to the wider team.
- Experience coaching, training and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
- Excellent numeracy and data inputting skills.
- Excellent accuracy, attention to detail and quality management skills.
- Experience/understanding of pension buy-in administration (desirable).
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
