*Please note you must live in Northern Ireland to be considered for this role*
Our client is one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions numerous businesses and clients. As the first point of contact for clients with technical queries, this is the perfect opportunity for someone looking to kickstart their career in the exciting and varied world of technical operations. You'll make your mark on one of the UK's largest IT organisations as it undergoes an exciting period of change.
You'll play a key role in ensuring they deliver an exceptional level of service and innovative solutions to their clients and customers alike - all while making an impact by working on a variety of projects. You'll be encouraged to speak up, share your ideas and to be your best self, and will be welcomed into a friendly, inclusive team. Apply now and help them continue to create better outcomes and ways of working as a service desk analyst.
What you'll be doing:
These roles are working on a project supporting Schools, Colleges and Educational establishments in NI, returning from Summer holidays, experiencing any IT issues.
· Answering and resolving all customer queries and questions
· Logging incidents and service requests from telephone, email and our customer portal and processing them
· Giving excellent customer service to everyone you speak to
· Making sure customers are kept updated on what's happening with their query
· Prioritising and managing your own workload and tasks, while making sure you meet deadlines
· Working in accordance with our company policies, procedures and standards
What we're looking for:
· Proven ability to handle and resolve large volumes of incoming calls
· Making outbound follow up calls
· Excellent verbal and written communication, and good customer service skills
· Experience of working on the telephone communicating with customers
· A curiosity for IT
About the client
This is one of the UK's largest IT organisations, supporting thousands of clients and customers every day. Whether it's rethinking how businesses can interact with the cloud, improving our client's cyber security measures, supporting their digital connectivity capabilities or assisting them with general IT services both in the workplace and beyond. We create better outcomes by providing customers with exceptional and innovative solutions that meet their diverse range of needs.
Salary: £15.50 per hour
Role: Office based in Newtownabbey, BT36.
Working hours: 37.5 between 8am - 5pm Mon - Friday (you must be available and able to commit to work shifts between these hours to fit with business needs e.g 8am-4pm, 8.30am-4.30pm and 9am-5pm)
No extensive leave during July, August & September
Free parking on site
Candidates must be based in NI
Will need to complete background and Access NI checks which will be paid for by the client (We will confirm documents at interview stage)
