Purpose of Role

The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers' business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.

As part of Guidant Global's VMS Support team, the Technology Process Improvement Specialist will:

• Collect, review, and input, data via flat files into a web based application; audit output data

• Support Guidant Global Workforce Program Management Offices (PMOs) with workflow analysis and documentation changes to all process and procedures needed to support customer ongoing operations.

• Identify and resolve production related errors

• Maintain and revise procedural lists, control records and coding schemes to process source data

• Provide work task time estimates to Manager

• Analyze of Program Change Requests (PCRs) outlining steps necessary to execute changes and determine downstream impacts, if any

• Execute and communication of PCRs

• Provide second level Helpdesk support for customers

• Maintain status of outstanding issues utilizing Guidant Global ticket tracking system

• Perform quality assurance reviews for team members

• Maintain team logs & systems for task tracking

Required Skills:

• MS Office Suite
• MS Excel advanced concepts - (i.e. pivot tables, v-lookups, etc)
• Data mining and analysis

Skills Preferred:

• Analytical report writing
• Flowcharting (Visio)
• Database concepts (SQL, mySQL, SQLServer, MS Access)

Ability to:

• Work with cross-functional team members
• Problem solve and present conceptual information to internal management
• Verbalize basic data analysis as it pertains to our staff, customer, and supplier environment
• Support company's quality organization initiatives in compliance with Guidant Global defined procedures
• Initiate actions to prevent defects
• Identify and record any problems related to product, process, and quality systems
• Initiate, recommend, and implementation solutions after appropriate approvals
• Controls further processing until defects have been corrected

Other:

• Strong analytical skills
• Creative problem solving skills
• Excellent verbal/written communication skills
• Good presentation skills
• Flexibility
• Strong customer service and interpersonal skills
• Ability to work independently and as a member of a team
• Ability to be well-organized, flexible, proactive, and detail orientated
• Excellent time management

Guidant Global is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.