Purpose of Role

The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers' business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.

As part of Guidant Global's VMS Support team, the Technology Process Improvement Specialist will:

Collect, review, and input, data via flat files into a web based application; audit output data
Support Guidant Global Workforce Program Management Offices (PMOs) with workflow analysis and documentation changes to all process and procedures needed to support customer ongoing operations.
Identify and resolve production related errors
Maintain and revise procedural lists, control records and coding schemes to process source data
Provide work task time estimates to Manager
Analyze of Program Change Requests (PCRs) outlining steps necessary to execute changes and determine downstream impacts, if any
Execute and communication of PCRs
Provide second level Helpdesk support for customers
Maintain status of outstanding issues utilizing Guidant Global ticket tracking system
Perform quality assurance reviews for team members
Maintain team logs & systems for task tracking

Required Skills:

MS Office Suite
MS Excel advanced concepts - (i.e. pivot tables, v-lookups, etc)
Data mining and analysis

Skills Preferred:

Analytical report writing
Flowcharting (Visio)
Database concepts (SQL, mySQL, SQLServer, MS Access)

Ability to:

Work with cross-functional team members
Problem solve and present conceptual information to internal management
Verbalize basic data analysis as it pertains to our staff, customer, and supplier environment
Support company's quality organization initiatives in compliance with Guidant Global defined procedures
Initiate actions to prevent defects
Identify and record any problems related to product, process, and quality systems
Initiate, recommend, and implementation solutions after appropriate approvals
Controls further processing until defects have been corrected

Other:

Strong analytical skills
Creative problem solving skills
Excellent verbal/written communication skills
Good presentation skills
Flexibility
Strong customer service and interpersonal skills
Ability to work independently and as a member of a team
Ability to be well-organized, flexible, proactive, and detail orientated
Excellent time management

Guidant Global is committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please mention this at any stage.