We are recruiting for a Trades Supervisor where a development opportunity is available for the right candidate.

Location: Brighton/Chichester
Salary: £32,100 - £39,780 (dependent on experience)
Contract type: Full time, permanent
Interview date: 5,6 and 7 May 2021
A basic DBS check will be carried out on the successful candidate

At the Hyde Group, we see a future that creates a great home for everyone. We are a leading provider of affordable homes. We are doers - professional, ambitious and open. Together, our values reflect an organisation built on a culture of achievement.

You will oversee and manage the responsive repairs/planned/void/disrepair service ensuring a customer focused approach and a right first-time (RFT) repairs service in line with agreed budgets and performance measures.

Duties of a Trades Supervisor (voids and repairs):

Manage the team to ensure that key performance indicators, such as customer satisfaction, RFT and repairs priorities are achieved and that works orders are closed down within agreed timescales.
Manage trades operatives to ensure right first time completion of jobs and that all health and safety is complied with to safeguard our staff and the general public.
Ensure that works allocation is monitored to ensure full use of time is achieved.
Monitor budgets ensuring repair jobs are correctly raised and allocated to the correct budget codes to ensure correct capitalisation of works.
Build effective stakeholder relations and attend meetings with service providers and residents internal stakeholders as and when required.
Effectively investigate review and respond to complaints (stage 0 and 1) in line with the relevant policy.
Manage the operatives to ensure correct allocations of duties are achieved to promote a RFT culture and value for money.
Undertake contract management including relevant risk assessments, health and safety and budget monitoring Manage the void process ensuring a fast turnaround of stock.
If in Property Maintenance, participate in the duty managers out of hours' service delivery on a rota basis ensuring issues are responded to promptly and an efficient service is delivered to customers.
Manage and develop the team, setting clear objectives and facilitate appropriate development opportunities in order to motivate and enhance the skills of the team to achieve a consistent, seamless service to the business.
Manage and handle any performance related issues in a professional, proactive and effective manner, supporting other managers with escalated incidents.

Your office base will be Havant and your work will be based in Chichester and Brighton.

Closing date for applications: 25 April 2021

Guidant is acting as an Employment Agency in relation to this vacancy.