VP of MSP Client Strategy

The role of VP is to oversee and actively manage your portfolio of Extended Workforce MSP customers. Responsible for maximising opportunity across this client base and through effective relationship management you will innovate, expand and continually improve your portfolio. Leveraging external and market intelligence on a global basis to facilitate strategic talent discussions leading to retention, customer closeness and implementing industry best practice across our solutions.

Key Priorities

To build strong, lasting relationships across a wide range of stakeholders at multiple levels, from leaders within various client business units up to the C suite

To understand strategic goals and be able to articulate a solution to deliver

To provide exceptional insight and strategic direction aligning to your clients and our brand proposition

Drive engagement and communication at all levels, adapting style to proactively build collaborative, strategic and productive business relationships with customers

To drive and take responsibility for expansion, client opportunities and ultimately own the business relationship

To be focused on our customers - be an industry SME to support the development of our programs

Lead the MSP program leaders who oversee and manage the day to day program operations and solutions, act as an escalation for clients solving their needs, assisting with business reviews and more

Program budgetary and P/L management

To fully understand the labour requirements of client market sectors, and provide thought-based leadership in consideration of trends / changes that occur

To create and action a structured account strategy that demonstrates an understanding of the local markets within the client portfolio

To own and evolve the client governance and stakeholder map, identifying the appropriate layering and expertise required at any given time

Measurements of Success

Consistent/improved hiring manager & stakeholder satisfaction & NPS

< SG&A as a % of Gross Profit

Top line revenue & income growth

Improved account penetration (% Wallet Share, Service Lines, New Business Units / Geographies)

Customer retention

Exceed client SLA/KPI performance

Maximisation of LAMP

Program performance and maturity modelling

What you need

· 7+ years of Extended Workforce MSP industry experience

· 5+ years managing people in a large MSP account management capacity, and/or regional account management experience

· Strong with Microsoft Office tools including Excel, PowerPoint

· Strong ability to translate data to clients, find solutions within data and deliver recommendations

· Experience building client relationships and expanding MSP programs

· Experience presenting to C-level executives and to leaders of client business units

· Demonstrated experience managing large, complex accounts or projects

· Superior consulting, leadership, management, interpersonal and mentoring skills

· Bachelor's degree