Willis Towers Watson | Contact Centre

As one of the world's largest insurance brokers, our Customer Service team in Ipswich and Redhill play a huge part in the success of Willis Towers Watson. Be part of a dynamic team where you can grow.

👛 What you'll get
Contact centre positions are temporary to permanent starting with an hourly rate of £12.50. After a 3 month period, and subject to performance, you may be offered a permanent role with a basic salary of £20,000, rising to £20,500 after a further 6 months.

Start your Contact Centre Agent application today

Click the button below to start your Contact Centre Agent application. Read the requirements of the role below before applying.​

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📞 A day in a life as a Contact Centre Agent
• Respond to inbound queries via telephone, email, and web chat
• Provide exceptional level of customer service, adapting to different caller scenarios and challenges
• Positively represent WTW and its customers by providing a friendly and professional service
• Work efficiently to hit individual and team targets (no sales targets involved!)

🔍 What we're looking for
• People-oriented, with a knack for providing positive, exceptional service
• Great interpersonal communication skills
• A natural problem solver, able to work to a high level of accuracy
• Computer literate
• Works well independently and as part of a team to achieve department targets

🤝 In return
WTW also offer a comprehensive benefits package including an annual bonus, a pension scheme, life insurance, medical insurance, eye care vouchers and many other options. The Ipswich and Redhill offices are in central locations with close proximity to transport links.

📝 Preparing for the application process
We'll invite you to an interview if your application is successful. We encourage carrying out research and prepare in advance. Tell us about yourself, what makes you tick? Remember, the interview is a two-way conversation – feel free to ask questions too!