Based onsite at our Belfast NOC
Job Description:
Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Capita TechOps - 24/7 Network Operations Centre (NOC) Engineer
Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.
You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service-this role is for you.
🔧What you will be doing
- Act as the first point of escalation for customer calls.
- Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
- Work within strict SLAs to ensure timely resolutions.
- Maintain accurate shift handovers and keep support tickets up to date.
- Keep customers informed throughout the fault lifecycle.
- Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
- Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
- Liaise with third-party engineers and suppliers to resolve issues.
- Support field engineers with remote configurations and link checks.
- Monitor network health using SolarWinds.
What we are looking for:
- Proven experience in IT Helpdesk or NOC environments.
- Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
- Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
- Experience working with third-party suppliers and managing escalations.
- Familiarity with ITIL service environments and SLA adherence.
- High attention to detail and ability to perform under pressure.
- Excellent communication and customer service skills.
- Eligible for Security Clearance.
- Foster respectful, collaborative relationships.
- Communicate openly and contribute to team success.
What's in it for you?
- Opportunity to progress your career.
- Shift allowance
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more.
