Costa Coffee Head Office - Dunstable/Remote

Administrator/Customer Service - Sales Team

A bit about the role:

Ensuring that first class Customer Service and Supply is delivered at all times to Partnerships Partners by processing inbound orders and facilitation of equipment installations to invoice, either by phone or web. Provide support to the Costa Partnerships team and be first line operational contact with internal, external Partners, suppliers and distribution partners.

Order input into 'Navision' including Signage

Understand Partner order systems and requirements.

Monitor and escalate service performance issues to internal functions e g Supply Chain, Sales and Suppliers.

Take ownership of queries to resolution

Deliver team telephone service levels

Use Web based ordering systems to manage and process incoming orders and enquiries

Manage Partner enquiries

Who we are looking for:

Customer focussed

Accustomed to dealing with challenges to products, services and suppliers

PC literate to intermediate standard - intermediate level Excel essential

Strong administrative skills

Be able work as part of a team

Have a clear and concise telephone manner

Strong verbal and written skills

Accurate data entry

The ability to remain calm under pressure

The ability to build and maintain relationships

Be able to plan and manage workload to meet deadlines.

Persuading and influencing skills

Telephone experience

Customer / product service related industry

£10 per hour
Hybrid Working - mix of office based and remote working
6 week assignment with possible extension
To start asap
Candidate must have own laptop

Guidant Global is acting as an Employment Business in relation to this vacancy.