Anti-Social Behaviour Officer

Islington

£28,900 -£31,000

At Hyde, we see a future that creates a great home for everyone. We are a leading provider of affordable homes. We are doers - professional, ambitious and open. Together, our values reflect an organisation built on a culture of achievement.

As a key part of the Residential Services team, you will be responsible for managing Anti-Social Behaviour cases to a professional level, with this role specifically covering the North London area.

Risk-assess victims of ASB and implement appropriate case management plans, making referrals where necessary. The ability to Work proactively to keep customers and other stakeholders informed about the progress of cases, providing timely and accurate responses to all enquiries, will also be a key factor to success in this post.

Main Purpose of Role:

Deliver an efficient, proactive and customer-focused Anti-social behaviour (ASB) service to the Hyde Group customers through the effective management of reported cases of ASB, to a professional standard and in compliance with The Hyde Group policies.
Tackle a full range of ASB casework and ensure our ASB Service is delivered within agreed time frames and with a focus on excellence in performance standard.
Maintain an up to date working knowledge of relevant legislation in order to make informed decision as to the appropriate action including legal remedies.
Work closely with Hyde's partners (internal and external), ensuring that necessary protocols are complied with.
We offer a great flexible benefits package, the ability to engage in flexible working and a 35 hour working week.

We offer a great flexible benefits package, the ability to engage in flexible working, 26 days annual holiday and a 35 hour working week.

Guidant is acting as an Employment Agency in relation to this vacancy.