Worcester, Worcestershire
Circa £16,824 Pro Rata
35Hrs - Full-Time - Fixed term contract until 31st March 2021 (Mon- Fri 8:30am - 4pm)

Making sure everything we do runs smoothly.

The role

Tudor Way Family Hub plays an essential role in giving children and families the early support they need. Open to the local community the Family Hub supports children between 0 -19 and their families, providing a variety of services including; child and family health services, parenting groups and antenatal support; early year's education services, such as 'stay and play' sessions; speech and language support.

As a Business Support Officer you will be a key member of the service and will play a vital role in providing high level support to the team.

You will make a difference by:

- Being first point of contact for families using our services including but not limited to; reception duties, meet and greet, answering phones, data input, daily health and safety checks, wellbeing follow up calls and safeguarding.

- Having an excellent knowledge of IT programmes and being able to follow and set up systems.

- Recording accurate information and retrieving data using our database.

- Working as part of a team yet having the ability to work on your own initiative as required.

- Being effective, intuitive, flexible, a problem solver and able to work to deadlines.

You will need:

- Previous experience in an Admin / Reception role (min 1 year) OR NVQ 2 in Business administration or equivalent.

- You will be an experienced proactive receptionist with a can-do attitude and a willingness to help.

- You will have a professional yet personable approach to give the best first impression of our Family Hub Services.

- You will have a flexible approach, the ability to work to tight deadlines and be able to manage changing priorities at short notice.

- You should be organised.

- You will have a good working knowledge of and experience of working with Microsoft Office including Outlook, Word, Excel and Publisher.

- Database experience would be an advantage, but training will be given.

- Finance experience would be an advantage, but training will be given.

- Excellent communication skills with an ability to communicate clearly at all levels by phone, email and correspondence.

The way we work

We work to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. Have a look at our behaviours and values to understand more about the way we work here.

Rewards

We want our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, a comprehensive employer-matched pension scheme and a range of deals and discounts on our dedicated benefits portal. Find out more about our exclusive Action for Children benefits here.

For safe and happy childhoods

At Action for Children, we protect and support children and young people, providing practical and emotional care and support, ensuring their voices are heard, and campaigning to bring lasting improvements to their lives. Last year, we helped more than 387,000 children and families across the UK.

For more information, please contact Machaela Huggins on 07776 659 803 or email

Interviews will take place via MS Teams

We are committed to safer recruitment practices to protect our service users; therefore, all applicants are expected to have an understanding of and commitment to safeguarding best-practice.

Action for Children is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.