Shift Pattern:

8am - 8pm Monday - Sunday. 37.5 hr week. 5 days a week per week including one weekend day.

Responsibilities

Provide advice to customers on making a claim and the processes involved.
Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.
Accurately record the information reported to us concerning the circumstances of the loss.
Assess liability for an accident and offer advice and guidance to our customers giving an objective opinion on prospects and where necessary advise customers regarding where liability will rest.
Validating that cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.
Identify fault claims and enable rapid, proactive third party intervention.
Manage a portfolio of c100 AD claims, ensuring that SLAs are met and the AD aspect of a claim is concluded quickly and at minimum cost.

The Individual

Capability, Knowledge and Experience:
Ideally minimum 6 months' experience working in the FNOL team for an insurer or motor claims handler; or

Minimum 12 months working in the motor insurance industry; or Minimum 18 months in a customer service environment
Good spoken and written communication skills
Accuracy and attention to detail
Positive and self-confident approach when dealing with customers
Ability to work under pressure and meet deadlines
PC literate with good administrative skills
Ability to take on increased ownership and responsibility when necessary

Education and Qualifications:

Graduate preferred, but minimum 6 GCSEs including Maths and English at Grade C or above, or demonstrable ability in numeracy skills and written English

Guidant is acting as an Employment Business in relation to this vacancy.