Shift Pattern:
8am - 8pm Monday - Sunday. 37.5 hr week. 5 days a week per week including one weekend day.
Responsibilities
- Provide advice to customers on making a claim and the processes involved.
- Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.
- Accurately record the information reported to us concerning the circumstances of the loss.
- Assess liability for an accident and offer advice and guidance to our customers giving an objective opinion on prospects and where necessary advise customers regarding where liability will rest.
- Validating that cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.
- Identify fault claims and enable rapid, proactive third party intervention.
- Manage a portfolio of c100 AD claims, ensuring that SLAs are met and the AD aspect of a claim is concluded quickly and at minimum cost.
The Individual
Capability, Knowledge and Experience:
Ideally minimum 6 months' experience working in the FNOL team for an insurer or motor claims handler; or
- Minimum 12 months working in the motor insurance industry; or Minimum 18 months in a customer service environment
- Good spoken and written communication skills
- Accuracy and attention to detail
- Positive and self-confident approach when dealing with customers
- Ability to work under pressure and meet deadlines
- PC literate with good administrative skills
- Ability to take on increased ownership and responsibility when necessary
Education and Qualifications:
- Graduate preferred, but minimum 6 GCSEs including Maths and English at Grade C or above, or demonstrable ability in numeracy skills and written English
Guidant is acting as an Employment Business in relation to this vacancy.
