Claims Handler

Location Royal Tunbridge Wells
Job Type Temporary
Salary Up to £9.49 per hour
Reference AA01_1629723936
Duration 3 months

Shift Pattern:

8am - 8pm Monday - Sunday. 37.5 hr week. 5 days a week per week including one weekend day.

Responsibilities

  • Provide advice to customers on making a claim and the processes involved.
  • Take reports of new insurance claims from our customers, or from third parties, credit hire companies, insurers and solicitors.
  • Accurately record the information reported to us concerning the circumstances of the loss.
  • Assess liability for an accident and offer advice and guidance to our customers giving an objective opinion on prospects and where necessary advise customers regarding where liability will rest.
  • Validating that cover is in force for a claim and identifying possible fraudulent claim markers to be referred for investigation.
  • Identify fault claims and enable rapid, proactive third party intervention.
  • Manage a portfolio of c100 AD claims, ensuring that SLAs are met and the AD aspect of a claim is concluded quickly and at minimum cost.

The Individual

Capability, Knowledge and Experience:
Ideally minimum 6 months' experience working in the FNOL team for an insurer or motor claims handler; or

  • Minimum 12 months working in the motor insurance industry; or Minimum 18 months in a customer service environment
  • Good spoken and written communication skills
  • Accuracy and attention to detail
  • Positive and self-confident approach when dealing with customers
  • Ability to work under pressure and meet deadlines
  • PC literate with good administrative skills
  • Ability to take on increased ownership and responsibility when necessary

Education and Qualifications:

  • Graduate preferred, but minimum 6 GCSEs including Maths and English at Grade C or above, or demonstrable ability in numeracy skills and written English

Guidant is acting as an Employment Business in relation to this vacancy.