Key Responsibilities

Accountable for ensuring all Occupational Health communications are actioned appropriately, seek professional advice (where needed), ensuring follow on actions are implemented in a timely manner.
To maintain the Occupational Health Diary, confidential medical records and scanning of documentation. Be able to adhere to GDPR and medical confidentiality standards autonomously.
Working closely with the clinical team to ensure the smooth running of the multiple department clinics, with the ability to prioritise actions to meet customer & stakeholders' expectations.
Interpret and appropriately action clinical instruction sheets. Thus, allowing clinical team to facilitate the maximum use of Occupational Health resource to ensure appropriate follow up appointments, referrals and treatment.
Proactively monitoring and updating required actions, enabling the Clinical Team to have the maximum information available to make informative decisions to support both employee and the business.
Prepare physician's case files with appropriate and relevant data using knowledge of clinical protocols.
Preparation of daily/weekly/monthly and annual reports and KPIs for business to review/manage process adherence.
Liaising with claims officer, pensions officer and internal/external sub contracted clinical specialists.
Front of house first aid dispensing of supplies and guidance for support resources.
Raising purchase order requisitions and liaising with suppliers.
Facilitates appointments flow, action appropriate steps for any delays, with regular communication with employees, clinical staff and chief of positions (managers).
Supporting in delicate and difficult situations/conversations, both with employees and their immediate families.

Skills/ Requirements

Due to the nature of the department, dealing with sensitive information daily, confidentiality is of the utmost importance.
It is important that you have previous experience of a medical office environment, work well as part of a team, you are flexible, adaptable, proactive and customer focused.
Being part of the wider Environment, Health & Safety team - ability to raise concerns relating to EH&S, confidence to challenge Safety concerns and report any issues for escalation.
You must have a working knowledge of all GSuite applications and Microsoft Computer applications including Word, Excel, PowerPoint, and Outlook.
OPAS (Medical Database) and AMS (Attendance Management System) would be desirable.
You will need to have the ability to multi-skill, prioritise tasks, use your initiative and work to tight deadlines.
Communication skills are essential, including the ability to deal with customers at all levels which could be face to face, via telephone or email.
Experience of working in high pressured/busy environment, preferably with NHS/Medical office experience.

Guidant Global (Airbus) is acting as an Employment Business in relation to this vacancy.