At Informa, you'll experience a dynamic, supportive environment where no two days are alike. As a global business, we connect specialists with knowledge through events, digital services and research. With over 10,000 colleagues across 30 countries, we're part of the UK's FTSE 100. In Global Support, we offer expert assistance across various departments-tech, finance, legal, HR, and more-to help our teams and brands succeed.
Role Profile:
We are seeking a detail-oriented and proactive Credit Control Specialist to join our team. This role will primarily focus on managing collections and reconciliation tasks within the Effies system, with a strong emphasis on manual reconciliations using Excel.
The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
* Effies System Management: Utilise the Effies system to manage customer accounts, update payment statuses, and ensure accurate record-keeping of all interactions.
* Outbound Collections: Conduct a minimum of 30 outbound collection calls daily and send follow-up emails to customers, ensuring adherence to agreed payment terms.
* Manual Reconciliations: Perform daily reconciliation of bank accounts, logging all transactions accurately in Excel
* Customer Account Updates: Maintain up-to-date customer balances and payment statuses, ensuring all records are accurate and reflect the latest transactions and conversations.
* Payment Processing: Generate and send card payment links to customers, ensuring timely and secure payment processing.
* Mailbox Management: Respond promptly and professionally to customer queries regarding invoices and payments via email, ensuring excellent customer service.
* Escalation Management: Identify and escalate problematic accounts to the Effies Team for resolution through the appropriate channels.
What do I need?
- Experience of credit control and collections essential
- Proficiency in Excel, with experience in manual reconciliations and data management.
- Familiarity with awards management platforms or working in a collections role for an events company is highly desirable.
- Strong communication skills, both written and verbal, with the ability to handle customer interactions professionally and effectively.
- Must have experience in calling suppliers regarding collections, along with written communications
We know the perfect candidate does not exist, so if you're interested in a temporary contract at Informa but don't meet every requirement listed above, we still encourage you to apply. If this role isn't the right fit, the next opportunity could be just around the corner- and you might be perfect for it!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
