Customer Contact Representative

Location West Monroe
Job Type Contract
Salary Negotiable
Reference JN -082024-1932_1724795397
Duration 6 Months
Work Type Office-based

Job Description:

  • The job will require you to sit in a cubicle, wearing a headset.
  • You will handle inbound customer calls from Residential and Small Business Entergy customers from 4 states (AR, LA, TX and MS)
  • You are expected to interact professionally with Entergy customers by listening and asking questions to determine their needs.
  • Calls will be related to outage/emergency situations, as well as billing and account set up.
  • You will be required to follow Entergy's guidelines and the Premier Call Flow for call handling.
  • Computer skills and typing are essential functions of the job.
  • Contact Center/Customer Service experience is required.
  • Performance is evaluated on Quality, Call Handling, First Contact Resolution, Behavior and Attendance.

Desired:

  • Knowledgeable in MS Office and computer skills.

Minimum Qualifications:

  • Bachelor's Degree in a technical or business-related field and minimum 0-2 years' experience within a customer service environment OR in lieu of degree; a high school diploma and a minimum 0-4 years' experience within a customer service environment.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.